About
VISION
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By using the 20+ years IT experience in the distribution industry, MD Pro Systems will bring an enhanced level of IT Services to the distributors business. With the expertise of originally developing WDS-II/SIMS/DataSuge and understanding the distributors needs, MD Pro Systems will provide the distributors with reliable, quality support solutions, excellent customer service and unparalleled commitment to the distributors success.
MISSION STATEMENT
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To provide effective resolutions to daily challenges, enhance productivity to the franchise community, and to empower the distributos by making information technology more accessible. We will achieve this by providing the franchises focus, single point contact for quality IT service and support.
Our GOAL is to maintain a maximum amount of Satisfaction through:
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Improving existing communication processes.
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Offer support via multiple service level channels which will include phone or email upon business startup and entry via a website in the future.
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Decreased Service Response time levels.
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Management of all end-users support requirements.
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Expanding the knowledge regarding our productivity tools.
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Increasing level one-resolution rates.
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Offer services that have been unavailable to customers in the past. These services will help reduce local IT needs by ensuring that the systems are running at the highest optimized levels and that the business data is always available.
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